Frequently Asked Questions

General FAQs

Are your ceramics dishwasher-safe?

Yes. All items are dishwasher safe. Please note that care should be taken when stacking handmade items. 

Are your ceramics food safe?

Yes. All items are glazed with food safe glazes.

Are you available for commissions?

Yes. Please get in touch via the contact page. Please allow eight weeks from start to delivery. If your commission is urgent, please contact me with your timeframe as I may be able to expedite your order. Alternatively, please feel free to order from the shop. Please note that commissions over $400 require a 50% deposit upfront with the balance due on completion.

How long does it take to make each piece?

First the clay is wedged and then thrown on the wheel. Once shaped, it's left to dry. Then the piece is trimmed and left to dry completely before being bisque fired. The piece is sanded to remove any rough edges, then glazed, then fired again.

Do you offer wholesale discounts?

Please get in touch via the contact page and be sure to include item and quantity.

Who makes your pieces?

Commons is run by me, Sacha Mary-Raine Taylor, out of my home studio in Brisbane, QLD.

What makes something a 'Seconds' item?

Seconds are simply one-offs or old stock. 

I'm after a set of something, are your pieces identical?

All items are made by hand and therefore each piece may vary in final size, shape and glaze finish from the images shown. While they may not be perfectly identical, this is part of what makes each piece unique.

I'm interested in stocking your ceramics.

Let's talk! Please get in touch via the contact page.

Can I hire your ceramics for a photoshoot?

Let's talk! Please get in touch via the contact page.

Shipping FAQs

How long will it take for my order to arrive?

Once payment is received, items will ship within 1-2 business days via Fastway Couriers.

Will my order arrive safely?

Items are individually wrapped in bubblewrap, then completely surrounded in a bed of eco-friendly packaging void fill to protect the pieces from knocks and bumps during transit. Should something happen to the parcel despite all our packaging efforts, please get in touch to arrange an exchange or refund. 

Do you offer pick-up?

I do. Pick up is available from my home studio in Newstead, Brisbane. If you select the pick-up option during checkout, please add a note to arrange a suitable time.

Have a question that isn't answered here? Please get in touch via the contact page.